Can I request a specific time or day for service?
We’ll do our best to accommodate scheduling preferences, especially for occupied commercial spaces with operating hours.
How can I check the status of a service request?
Log into your Tenant Portal to see the latest update or contact our team directly for an immediate status check.
How will I be notified when a maintenance tech is on the way?
You’ll receive a notification or call ahead, depending on your preferred contact method set in your portal profile.
What can I do in the Tenant Portal?
You can submit maintenance requests, track service status, update contact info, and review your lease or billing details.
How do I submit a maintenance request?
The fastest way is through the Tenant Portal, but you can also call or email our office during business hours.
Can I approve estimates or invoices before work is completed?
Yes. You’ll receive estimates for review and can choose to pre-approve or request clarification before work proceeds.
Are there any long-term contracts or commitments required?
We offer flexible service agreements but recommend annual partnerships to streamline planning and performance.
What will I have access to in my Owner Portal account?
The Owner Portal provides access to financial reports, service logs, invoices, vendor activity, and tenant updates, all in one place.
Can I request custom service plans based on my property’s size or needs?
Absolutely. We tailor our management plans based on asset type, tenant profile, and your long-term goals.
How often will I receive updates about my property?
You’ll receive scheduled reports monthly, with on-demand updates available through your Owner Portal or directly by request.